Auto Enrolment Telephony Consultant
Insurance and Wealth is an integral part of the Group in helping to deliver our vision of becoming the best bank for customers, and in playing a key role in Helping Britain Prosper by helping corporate and individual customers plan for their long-term protection, retirement and investment needs.
Our Insurance business is one of the largest in the UK. We have a strong heritage, helping approximately six million customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance (home, car, travel).
The Wealth business consists of two customer facing areas - UK Private Banking and Expatriate Banking - serving 345,000 customers. We aim to meet the banking and investment needs of our wealthier UK and International Retail customers. We can provide advice in a wide variety of areas, including investments, planning for retirement, protection and inheritance tax planning, as well as providing personal lending.
As an Auto Enrolment Telephony Consultant you will be working in a high performing environment with our Support Team that forms part of Workplace Support - Business Development, which sits within Life Pensions and Investments Distribution
Excellent communication skills will be key in the role as you will be a front line customer service telephony consultant, providing inbound support to employers, payroll companies, and Independent Financial Advisors who administer their Auto Enrolment requirements through our systems.
Using your strong planning and organisational skills you will manage your own workload and drive your own personal development to maintain knowledge of products and processes.
Right from the start, we'll give you full training and all the support you need with a 2-4 week Monday to Friday, 9:00 am to 5:00pm Induction Course and 121 training, where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. Following your training you will be fully equipped to handle all client contact quickly and efficiently, ensuring that a high quality customer experience is received, and fair customer outcomes delivered. So you don't need previous experience of finance or banking however some knowledge and experience of in a telephone based role, Pensions or Auto Enrolment would be beneficial but not essential.
As your knowledge and experience grows you will be required to meet a number of pre determined key performance measures whilst adhering to the Customer Service standards and Risk & Compliance measures agreed within our business area.
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.
Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.
So if you have a passion for delivering great customer service and proven planning and organisational skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.
Together we make it possible.
Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.