Customer Care - West Midlands

Location
West Midlands Region
Salary
£competitive
Posted
05 Sep 2018
Closes
05 Oct 2018
Contract Type
Permanent

CUSTOMER EXPERIENCE

  • Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers
  • Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g.:
    • Be patient with customers who need help, offer to explain the menu
    • Get to know regular customers and treat them individually
    • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods
    • Support in store events with enthusiasm
  • Use initiative and confidence – approach and interact with customers
  • Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
  • Monitor food quality being consumed by customers
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member

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