Customer Care Coordinator

Solihull, West Midlands
03 Jul 2018
03 Aug 2018
Full Time
Contract Type

Talented people are the key to our success

Are you looking for a place to make your mark and develop your career as a customer care Co-ordinator? Would you like to work for one of the UK’s top providers of construction and infrastructure projects?  If so, please read on.

Morgan Sindall provides national design, construction and infrastructure services to private and public sector customers across a comprehensive range of markets.  We aim to create great results for our customers, partners and ourselves.

We are currently recruiting for a talented, motivated and ambitious customer care Coordinator to join our growing team in Solihull.

Role definition

Summary of role

Support the customer care manager across Construction Midlands area of operations. Develop specific skills and knowledge as appropriate, enforcing compliance, delivering customer and community excellence.

Responsibilities and accountabilities

Prior to project completion, arrange and attend customer briefing meetings to explain the customer care process and agree the reporting/notification procedures.

Provide training on the Morgan Sindall customer care procedures to internal and external stakeholders as necessary.

Assist with resolving customer complaints.

Manage/maintain electronic defects management system.

Coordinate all aspects of third party interfaces relating to inspection and correction of building defects - including building occupiers, client’s team, design team, sub-contractors, suppliers and the like.

Ensure visibility on all sites to support the customer care manager and promote best practice across all projects.

Work closely with the customer care manager to monitor the making good of defects and produce status reports for each project and summary reports.

Produce reports and statistics that assist with customer care benchmarking and performance management.

Ensure customer experience questionnaires are completed in a timely manner and shared with wider business.

Engage with third party stakeholders regarding all customer related matters.

Qualifications, training and technical knowledge

Educated to GCSE level including maths and English.

Intermediate level training/ability in using Microsoft Excel.

Intermediate level training/ability in using Microsoft Word.

Attributes and skills

Customer facing experience preferred but not essential.

Experience of working with databases and generating reports.

Excellent communication and PR skills.

Good organisational and time management skills.

Able to work as part of a team but also use own initiative when necessary.

Confident communication and persuasive manner.

Able to work well as part of a team and with all kinds of customer.

Demonstrate approachability and be seen as credible.

Able to quickly build strong working relationships with people at all levels.

Confidence when working autonomously.

Ability to manage a given list of tasks.

Good knowledge of construction practices and standards.

Good writing, analytical and problem solving skills.

Ability to follow oral and written instructions.

Ability to handle difficult situations and problems.

Know when to ask for help and guidance.

To join us and build your future career with Morgan Sindall please apply now. 

 Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People.

Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK.

In the recruitment process all applicants are required to provide the necessary right to work information and documentation. 

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