Investigator – London
Permanent – starting salary £27,600 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance
These roles are available on a full time and part time basis.
provide fair answers to complex problems
At the Financial Ombudsman Service we settle a wide range of disputes between financial businesses and their customers. We listen to both sides of the story and weigh up the facts, before reaching a fair outcome – thoughtfully and quickly.
common-sense decisions – at the heart of what we do
As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.
You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.
help us make money matters fairer – who we’re looking for
You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.
Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities. This exciting role will test your resilience – but you’ll know you’re making a real difference to people’s lives every day. And, in return, we’ll invest in you so that you can develop and progress your career at the ombudsman.
If this sounds like you then apply now, to find out how you can make a difference at the ombudsman service.