Maternity Cover Account Management - Part Time

Recruiter
Satchel
Location
London (East), London (Greater)
Salary
circa £10 per hour
Posted
21 Jun 2018
Closes
21 Jul 2018
Hours
Part Time
Contract Type
Temporary

Job title: ​Account Manager

Job type:​ Contract ends May 2018 but may extend/become permanent

Hours: Part ­time (This is a new role which would suit someone looking to work part time, and predominantly during term time. It would suit a parent who wants to fit their work around the school calendar.)

Location: ​Stratford (London)

Salary: circa £10 per hour

The company

Satchel are creators of award-winning homework software, Show My Homework, which is used in 1500 Secondary Schools across the UK. We’re a team of individuals focused on creating powerful learning experiences and first-class customer support to make a difference in education. We have a close-knit culture and act as one team to deliver our service with our brand values in mind: Warmth, Pioneering, Integrity and Be The Best.

The team

We’re a friendly and agile account management team who look after all existing customers and build strong relationships with our schools. We are looking for our newest team member to oversee our ever growing customer base. This is a great time as we are looking for others to join also so you won’t be the new person for long. As the outward voice of the company, it will be your job to engage with your customers and work with them to make sure they fully utilise our software.

Job description

We are looking for a highly organised and driven person who is good at multitasking and

equipped with excellent IT, organisational and communication skills.

As an Account Manager you will be reporting directly to our Senior Account Manager and will be given all necessary training to be successful in the role. Primarily, your job will be to ensure we retain our customers and build strong relationships with our schools.

As the ideal candidate you will be passionate about education and have a can do attitude to go above and beyond what is expected of you.

Main responsibilities will include

Customer retention by speaking with your customers regularly

Building rapport with customers

Establishing customer goals and helping them achieve these

Key skills

Ideally some work experience in a similar role

High level of attention to detail

Strong & clear written English

Highly organised and reliable

Prepared to work on own initiative as well as being part of a team

Ability to make a high volume of calls and email communications

Skills in Excel and IT in general (not essential)

High degree of initiative with excellent documentation skills

Ability to think outside the box

Personal qualities

Diligent

Empathetic

Reliable

Good team player

Ability to perform under pressure

Highly motivated individual

Willing to go above and beyond of what is required

Perks and Healthy Living

Pension

Perkbox

Childcare vouchers

Indoor cycle rack

Showers

Yoga

Running

Summer & Christmas parties

Job summary

This role would suit a parent wanting to fit their work around the school calendar. We’re a friendly team looking for someone with a can do attitude. 

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