Customer Experience Assistant

MTR Crossrail
London (Central), London (Greater)
24 May 2018
22 Jun 2018
Full Time
Contract Type

We are delighted to announce that we are now recruiting for our brand new stations ready for the opening of the eagerly anticipated new Elizabeth Line.

The Elizabeth line will not only ease congestion on London’s extremely busy transport network butprovide modern, state of the art new trains and improved journey times.

Do you have what it takes to be part of our success story?

Our Customer Experience Assistants are proud to be on the front line with our valued customers,providing exceptional service on a day to day basis to enhance their journey on the Elizabeth line. They actively support our customers by being a highly visible point of contact at all times, ensuring accurateand timely service information is provided.

Is this sounding more and more like you??

As a Customer Experience Assistant you will be joining an industry leading team by managing customer footfall on your station; focusing on safety and service. You will proactively seek out and engage with customers who require additional support by paying particular attention to those who are considered vulnerable or require mobility assistance and work in partnership with the wider business to support any compliance requirements.

You will have the flexibility to easily accommodate shift work on a 24 hour a day, 7 day a week basis living within a 40 minute travel time of either one of our home stations, Paddington or Canary Wharf.

The people we want!

We are looking for pioneers who want to start a career and lead the way in Customer Service within therail industry. If you strive for excellence in your job and take ownership of your responsibilities, then you could be just what we are looking for. It’s about the experience you can give our customers, not your past experience.Having employees who understand and demonstrate our company vision and values is important to us! In return, we offer numerous benefits such as a competitive salary, career progression, rail concessions a dedicated benefits platform filled with retail and entertainment discounts and a great pension’s scheme that you can choose to be part of.

The closing date for this advert is 17 June 2018 and all successful applicants will be required to undergo a safety critical medical.

MTR Crossrail Ltd welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.


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