Aftersales Manager

Recruiter
Lookers
Location
North West England
Salary
Negotiable
Posted
05 Mar 2018
Closes
04 Apr 2018
Ref
req1657
Sector
Retail, Sales
Hours
Full Time
Flexibility
Set hours
Contract Type
Permanent

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

Your role as Service Manager with Lookers will be to develop and manage the performance of your Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.

Key Responsibilities & Duties:

  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives.
  • Organise departmental forecasts and reports in a clear and timely manner

What we're looking for:

  • Experience gained from a similar role within the Motor trade is essential
  • An ambitious and target driven leader with a proven track record of exceeding targets
  • Previous experience of managing a team is essential, with the ability to train, coach and motivate the Service team to develop them to their full potential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual, willing to explore new methods of driving performance
  • A full and valid UK driving Licence

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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