Administrator - Edinburgh

£17,703 - £19,670 per annum
12 Feb 2018
26 Feb 2018
Full Time
Contract Type

As the UK's largest retail and commercial bank, Lloyds Banking Group has a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

With strong recent performance and profits, the Group is looking forward to a positive future. You could be part of this future, developing your fulfilling career in a thriving and supportive environment
Scottish Widows is a key part of Lloyds Banking Group, our frontline customer service teams play a vital role in ensuring our customers' needs are at the heart of everything we do.

The Bereavement Team is based at our Dalkeith Road office in Edinburgh. Working as part of a team, first and foremost you'll be helping our customers by answering a range of telephone enquiries. You'll be providing information on our Life, Pensions and Investment products and services, acting promptly on our customers' instructions and ensuring that records are fully up to date and accurate.

These are purely customer service roles - no sales involved.
We'll provide great training and help you develop an in-depth knowledge of our products and processes. Alongside your proven communication and customer service skills this will help to ensure you deliver the high standards of service our customers expect.

We are looking for colleagues with experience in financial services. You will be comprehensively trained on our systems and products but we are looking for candidates who can hit the ground running. This role will involve complex enquiries and mentoring other colleagues. You also need experience of helping customers and answering queries. We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership and providing first touch resolution whenever possible.

Flexible Benefits
As part of your overall reward package most colleagues get a 4% Flex cash sum each month. This is in addition to your salary and you can use this cash, along with some of your salary to select from a range of benefits. If you decide not to select any benefits or don't spend all of your Flex cash, it will be credited to you with your monthly salary. The choice is yours.
There are a range of benefits available through Flex such as Holiday Trading, Flex Card for discounted shopping, Share Save, Share Match Dental Cover and Private Medical Benefits amongst others.

The benefits available are competitively priced, and their cost is deducted from your monthly gross salary, so for some selections you'll pay less Income Tax, National Insurance or both.

Day to Make a Difference - As an employee, the bank will provide you with the opportunity to spend a day taking part in an activity that benefits our community and you will be paid for this day.

We review applications as they are submitted and may close our vacancy early if we have filled all our positions. We recommend submitting your application as soon as possible so you don't miss out. If you enjoy building great relationships with customers and can help make your team one of the best, this could be just the start of your career with us.

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