Customer Operations Manager
There is no consumer brand for death - have a think - it’s an overlooked area and one that we are tackling fast, disrupting the status quo and using modern tech to revolutionise the consumer experience, whether it’s planning ahead for death or having to deal with a bereavement yourself.
We’re the first mover in a huge market, VC-funded and growing fast, and have been recognised in national media and parliament for the work we’ve done. We’re now focused on rapid expansion and are looking for several new team members to join our start-up.
About the role:
We are actively looking for someone who can manage our small but growing team who engage with our customers and third parties such as funeral directors, answering calls, managing the customer journey and upselling services.
This is a hands-on role and in the short-term you would be pitching in and answering calls, acting as a team-leader. As the company scales, we would expect the right candidate to grow with it, hiring underneath them. So, it is likely you will have previous team management experience.
We need someone with a competency for digging in to data, who can use Excel to analyse and report on team performance. The best candidate would be always looking to improve productivity and automate manual or unnecessary tasks. A natural tech affinity will assist you when working with our development team to make our internal systems as useful as possible.
This is a collaborative workplace and would suit someone who enjoys working in a team and sharing knowledge. We love people that have strong interpersonal skills and who are able to react quickly to change.
This role might particularly suit someone who has previously operated at a higher level, but now finds themselves seeking a role and company where the hours are shorter, but the job role contains all the verve and opportunity of a fast-growing start-up.
- Join a rapidly growing business run by founders with a track record of success.
- Make a difference to people’s lives
- Work in our own converted art gallery home in Vauxhall alongside other dynamic start-ups
- Free in-house gym, pool table, table tennis, and Friday drinks
- Work in a results-only environment (ROWE) – work how you want to, where you want to
Note - We are currently re-branding from Funeralbooker